Refer.com, Inc. User Agreement

(Last Updated: January 11, 2016)

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Your Registration Obligations

To obtain and use our products and services, you will be required to register with Refer.com, Inc. by completing a registration form and designating a user ID and password. When registering with Refer.com, Inc. you agree to: (a) provide true, accurate, current and complete information about yourself and (b) promptly update your registration data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or we have grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we may suspend or terminate your account and refuse any and all current or future use of the products and services (or any portion thereof).

You may not authorize any third party to access or use the products or services on your behalf. You are responsible for maintaining the confidentiality of the user ID and password, and are fully responsible for all activities that occur under your user ID or password. You agree to immediately notify Refer.com, Inc. of any unauthorized use of your user ID or password or any other breach of security. Refer.com, Inc. cannot and will not be liable for any loss or damage arising from any unauthorized use of your account.

Copyright

The entire content included in this site, including but not limited to design, text, software, platforms, graphics, other files or code and their selection and arrangement (“Content”) are: Copyright 2016 Refer.com, Inc. ALL RIGHTS RESERVED, and/or the proprietary property of its participating designers, affiliates and licensors. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Refer.com, Inc. or purchasing Refer.com, Inc. products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Refer.com, Inc. or to purchase Refer.com, Inc. products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the Content of this site is strictly prohibited, unless authorized by Refer.com, Inc.Refer.com, Inc. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks

All trademarks, service marks and trade names of Refer.com, Inc. used in the site are trademarks or registered trademarks of Refer.com, Inc., and may not be copied, imitated or used, in whole or in part, without our prior written permission or that of our licensors. Other product and company names may be trade or service marks of their respective owners.

Refer.com, Inc. may have patents, patent applications, trademarks, copyrights or other intellectual property rights covering subject matter in its site that are part of the company’s products. Unless we have granted you licenses to our intellectual property in this user agreement, our providing you with such web pages does not give you any license to our intellectual property. Any rights not expressly granted herein are reserved.

Warranty Disclaimer

This site and the materials and products on this site are provided “as is,” “with all faults” and “as available” and Refer.com, Inc. makes no warranties, express or implied. To the fullest extent permissible pursuant to applicable law, Refer.com, Inc. disclaims all warranties, express, statutory or implied, including, but not limited to, (1) warranties or conditions of merchantability, fitness for a particular purpose, workmanlike effort, title, quiet enjoyment, no encumbrances, no liens and non-infringement, and (2) warranties or conditions arising through course of dealing or usage of trade. Refer.com, Inc. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Refer.com, Inc. does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you. There are no warranties that extend beyond the face of this user agreement.

Limitation of Liability

In no event will Refer.com, Inc. be liable for any damages, including without limitation, any indirect, special, consequential, incidental or punitive damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Refer.com, Inc. has been advised of the possibility of such damages. The exclusion of damages under this Section is independent of your exclusive remedy and survives in the event such remedy fails of its essential purpose or is otherwise deemed unenforceable. These limitations and exclusions apply without regard to whether the damages arise from (1) breach of contract, (2) breach of warranty, (3) negligence, or (4) any other cause of action, to the extent such exclusion and limitations are not prohibited by applicable law. Some jurisdictions do not allow the limitation or exclusion of certain warranties or conditions, so some of the above limitations may not apply to you. IF YOU ARE DISSATISFIED WITH ANY OF OUR PRODUCTS OR SERVICES, OR YOU DO NOT AGREE WITH ANY PART OF THIS USER AGREEMENT, OR YOU HAVE ANY OTHER DISPUTE OR CLAIM WITH OR AGAINST REFER.COM, INC. OR ANY OF ITS LICENSORS OR SERVICE PROVIDERS WITH RESPECT TO THIS USER AGREEMENT OR THE PRODUCTS AND SERVICES, THEN YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE PRODUCTS OR SERVICES. In the event that, notwithstanding the foregoing disclaimers and indemnification, Refer.com, Inc. is found responsible to any user for any reason whatsoever, our responsibility shall be limited to the amounts actually paid by such user for the products and services, and shall not include punitive damages or consequential or resulting damages of any nature.

Typographical Errors

In the event that a Refer.com, Inc. product is mistakenly listed at an incorrect price, Refer.com, Inc. reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Refer.com, Inc. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Refer.com, Inc. shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Refer.com, Inc. without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Charter, Business Booster and Perpetual Memberships

Certain users may be offered and elect to purchase a various programs which include perpetual subscriptions to the application (Charter, Business Booster Program and Perpetual Membership). These programs include and provide certain special assistance in set-up and system use, and also a perpetual subscription to the application, including future upgrades. Refer.com, Inc. reserves the right to alter the application at any time, including changes that may fundamentally alter its capabilities. Further, our ability to continue to provide the application over time, depends of the survival and longevity of the company. In the event that the software is no longer offered to any users for any reason, Refer.com, Inc. makes no guarantee as to the longevity and survivability of the application. In such event, Refer.com, Inc. will not be required to refund any program or membership fees.

Modifications to this User Agreement

Refer.com, Inc. reserves the right, at its sole discretion, to change, modify or otherwise alter this user agreement at any time. You can find the most recent version of these terms and conditions on the site, with the date of last modification noted above. Such modifications shall become effective immediately upon the posting thereof. Therefore, we encourage you to check the date of our user agreement whenever you visit the site to check if it has been updated. You must review this user agreement on a regular basis to keep yourself apprised of any changes. If you do not agree to the revised terms and conditions, your sole recourse is to immediately stop all use of the products. Your continued use of the products following the posting of modifications will constitute your acceptance of the revised terms and conditions. Should you have any questions regarding use of our site, please submit a ticket from our “Contact Us” page.

Notice

Refer.com, Inc. may send you communications or data or other notices to you by means of e-mail, a general notice on the site, or by other reliable method to the address or contact information you have provided to Refer.com, Inc. This communication may include but is not limited to (i) notices about your use of our products and services, including any notices concerning violations of use, (ii) updates, and (iii) promotional information and materials regarding our products and services. We will give you the opportunity to opt-out of receiving electronic mail from us by following the opt-out instructions provided in the message.

Miscellaneous

Your use of this site shall be governed in all respects by the laws of the state of Idaho, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that exclusive jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Refer.com, Inc. products or services) shall be in the state or federal courts located in Ada County, Idaho. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Refer.com, Inc. products or services) must be commenced within one (1) year after the claim or cause of action arises. If a claim is not filed within such one-year period, that claim is permanently barred. This applies to you and your successors. It also applies to our successors and assigns.

Refer.com, Inc.‘s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Refer.com, Inc. may assign its rights and duties under this contract, in whole or in part, to any party at any time without notice to you. You may not assign this contract, or any part of it, to any other party. Any attempt by you to do so is void. By using the Refer.com, Inc. products and services, users outside the United States understand and consent to the processing of personal information in the United States.

If any part of these terms and conditions are determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid enforceable provision that most closely matches the intent of the original provision, and the remainder of the agreement shall continue in effect. A printed version of this user agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this user agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

User Conduct/Acceptable Use Policy

Unauthorized use of Refer.com, Inc. products and services, or the resale of said products and services without our prior written consent is prohibited. You shall not copy, sell, transfer, distribute, publish or assign your license to our products and services in any format to any third party.

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Refer.com, Inc. or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization. Refer.com, Inc. has the right to remove any content if we have reason to believe that displaying such content may infringe the rights of a third party or subject Refer.com, Inc. to expense or liability. Please notify us by ticket submission from our “Contact Us” page regarding any content that you believe might violate applicable or your intellectual property rights or contain undesirable images of or links or references to tobacco and alcohol products, profanity, pornography, violence, prejudicial content, or content that is obscene, lewd, lascivious, excessively violent, harassing or otherwise objectionable.

Refer.com, Inc. reserves the right, in its sole discretion, to determine whether and what action to take in response to each such notification, and any action or inaction in a particular instances shall not dictate or limit our response to a future complaint. You acknowledge and agree that Refer.com, Inc. shall not assume or have any liability for any action or inaction by Refer.com, Inc. with respect to any user content.

Additionally, Refer.com, Inc. reserves the right, without limitation, to terminate your access to use of the site and our products and services if, in our view, your conduct fails to meet out guidelines for user conduct. All judgments concerning the applicability of these user guidelines shall beat the sole and exclusive discretion of Refer.com, Inc.

Participation Disclaimer

Refer.com, Inc. does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Refer.com, Inc. is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Refer.com, Inc. reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Refer.com, Inc. in its sole discretion.

Indemnification

You agree to indemnify, defend, and hold harmless Refer.com, Inc., its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account. Refer.com, Inc. reserves the right assume, at its sole expense, the exclusive defense and control of any matter subject to indemnification by you, in which event you will fully cooperate with Refer.com, Inc. in asserting any available defenses.

Payment of Fees; Automatic Renewal

The fees applicable for Refer.com, Inc. products and services are available at www.refer.com and as published within the products and services. Refer.com, Inc. reserves the to change the fees or applicable charges and to institute new charges at any time, upon thirty (30) days prior notice to you (which may be sent by email to the address you have most recently provided to us).

Unless (1) specifically agreed upon in writing between user and Refer.com, Inc. at the commencement of a subscription term, or (2) unless user notifies Refer.com, Inc. via a phone call to 1-855-228-6824 (with cancellation confirmation from a Refer.com, Inc. representative) no later than fourteen (14) days prior to the conclusion of the term, at the conclusion of any service term, whether monthly, yearly or otherwise, Refer.com, Inc. will automatically renew the subscription for the same term and will charge the user’s credit card [or employ another payment method as agreed between the company and the user such as a check or wire transfer] on the first day of the renewal term.

Payments for all accounts are due within 30 days of billing date.

If payment is not received by the end of the 30-day time period, the user’s account will be frozen and inaccessible until all outstanding payments have been processed by Refer.com, Inc. Users retain the responsibility for settling all outstanding balances in a timely manner and maintaining updated billing information. If not complied with, at the end of 90 days, the user’s account will be deactivated.

Refund of Charges

Except as specifically set forth in this section, all Refer.com, Inc. products and services are prepaid for the period selected (monthly, yearly or otherwise) and are non-refundable. This includes accounts that are renewed in accordance with the previous section.

When users cancel their account, they will not be issued refunds for their most recent (or any previous) billing. Annual subscribers who wish to cancel and request a refund may do so within 30 days of the day on which they were charged for their account; in these cases, only a partial refund equivalent to 80% of the annual fee will be returned. Other requests for refunds may be processed at the sole discretion of a Refer.com, Inc. sales staff member.

Requests to cancel or change services must be 1) received in writing via email, or else submitted electronically through the application. All cancellations and downgrades are processed automatically. Valid requests for refunds will be processed within 5 business days.

Third-Party Links

In an attempt to provide increased value to our visitors, Refer.com, Inc. may link to sites operated by third parties. However, even if the third party is affiliated with Refer.com, Inc., Refer.com, Inc. has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Refer.com, Inc. These linked sites are only for your convenience and therefore you access them at your own risk. Refer.com, Inc. shall have no liability, obligation or responsibility for any correspondence, purchase or promotion between you and any such third-party. You should make whatever investigation you feel necessary or appropriate before proceeding with any online or offline transaction with any of these third parties. Nonetheless, Refer.com, Inc. seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Privacy Policy

Refer.com, Inc. has established a Privacy Policy to explain to users who their information is collected and used, which you can read on our site. Your use of Refer.com, Inc. products and services signifies acknowledgment of an agreement to the Refer.com, Inc. Privacy Policy.

What information do we collect?

  • We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
  • When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
  • Information that you import about you contacts, such as name, photo, contact information and related contact records are stored within our system. Further, information that you add to the contact record, such as personal interests is also collected and stored. This information about your contacts is not shared with others without their permission (requested when they agree to be part of our referral network).
  • Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them.

How do we use your information?

  • We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
  • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To rank and recommend those specific contacts who may be potential referral sources for you and others.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To administer a contest, promotion, survey or other site feature.
  • To provide updates to you and your contacts about refer.com products and services.

If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we use “cookies”?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Firefox, Chrome, or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include InfusionSoft which provides payment processing and other automated billing and communications for Refer.com, Inc. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. We do however, plan to create a national database of professional services partners, and with their permission, make introductions between these parties, including the transmittal of selected information about the parties such as name, job title, location , contact details and professional history.

Additionally, you acknowledge and agree that Refer.com, Inc. may disclose your personal information if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to comply with legal process, to enforce these terms and conditions, or, in its sole discretion, to protect the rights, property or personal safety of Refer.com, Inc., its employees, users and third parties, and the public, or as otherwise described in this Privacy Policy.

Third party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Changes to our Privacy Policy

If we decide to change our Privacy Policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This Privacy Policy was last modified on January 11, 2016.

Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

Online Policy Only

This online Privacy Policy applies only to information collected through our website and not to information collected offline.

Your consent

By using our site, you consent to our Privacy Policy.

 


Refer.com Security, Privacy and Architecture

(Last Updated: December 15, 2015)

Refer.com’s Corporate Trust Commitment

Refer.com is committed to achieving and maintaining the trust of our customers. Integral to this mission is providing a robust security and privacy program that carefully considers data protection matters across our suite of services, including data submitted by customers to our services (“Customer Data”).

Services Covered

This documentation describes the architecture of, the security and privacy-related audits and certifications received for, and the administrative, technical, and physical controls applicable to the services Refer.com provides (“Refer.com Services”).

Third-Party Infrastructure

The infrastructure used by Refer.com to host Customer Data submitted to the Refer.com Services is provided by a third party provider, Amazon Web Services, Inc. (“AWS”). Currently, the infrastructure hosted by AWS in provisioning of the Refer.com Services is located in the United States.
Additionally, a portion of customer support for the Refer.com Services is provided using third party technology (Infusionsoft) for secure storage of our client’s contact information, and credit card information.

Audits and Certifications

The following security and privacy-related audits and certifications are applicable to the Refer.com Services:

Refer.com operates in an ITAR (International Traffic in Arms Regulations) Certified Facility as overseen by the US State Department and all employees are trained and tested at least annually on ITAR requirements and procedures requiring among other things security of data, company know-how, technical capabilities and facility. These guidelines are designed to protect company data from capture by foreign governments and other entities hostile to the United States and thus provide corollary benefits for the protection of sensitive data from incursion by other outside entities as well.

A PCI Compliance Audit and Certification is conducted on an annual basis by Trustwave as required by certain financial institutions with which Refer.com does business. These audits concern the security of sensitive customer data of all sorts, but also including credit card data. Refer.com is currently certified to be in full Compliance with PCI standards.

Additionally, the Refer.com Services undergo security assessments by internal personnel and third parties, which include infrastructure vulnerability assessments and application security assessments, on at least an annual basis.

Security of Data Overview

We recognize that all client data, including contact details and correspondence is confidential. This recognition manifests itself in two major ways within Refer.com: 1) Strict internal procedures limiting and controlling our employee’s access to client data. Beyond these procedures, password protections and other usual measures, all of our employees are required to sign a Secrecy and Confidentiality Agreement which we enforce and which is binding upon them; and 2) We utilize state of the art security procedures to protect our data bases within an Amazon Cloud solution.

Security Controls

The Refer.com Services include a variety of security controls. These controls include:

  • Unique user identifiers (user IDs) to ensure that activities can be attributed to the responsible individual;
  • Password length controls;
  • Password complexity requirements for Web and mobile access to the Refer.com Services;
  • Web and mobile access to the Refer.com Services via OAuth;

Security Procedures, Policies and Logging

The Refer.com Services are operated in accordance with the following procedures to enhance security:

  • User passwords are stored using a salted hash format and are never transmitted unencrypted;
  • User access log entries will be maintained, containing date, time, URL executed or entity ID operated on, operation performed (viewed, edited, etc.) and source IP address. Note that source IP address might not be available if NAT(Network Address Translation) or PAT (Port Address Translation) is used by a customer or its ISP;
  • Logs will be stored in a secure centralized host to prevent tampering;
  • Passwords are not logged under any circumstances;
  • No defined passwords are set by Refer.com;
  • OAuth tokens are encrypted and not transmitted unencrypted.

Intrusion Detection

Refer.com, or an authorized independent third party, will monitor the Refer.com Services for unauthorized intrusions using network-based intrusion detection mechanisms. Refer.com may analyze data collected by users’ web browsers (e.g., device type, screen resolution, time zone, operating system version, browser type and version, system fonts, installed browser plug-ins, enabled MIME types, etc.) for security purposes, including to detect compromised browsers, to prevent fraudulent authentications, and to ensure that the Refer.com Services function properly.

Security Logs

All systems used in the provision of the Refer.com Services, including firewalls, routers, network switches and operating systems, log information to their respective system’s log facility or a centralized syslog server (for network systems) in order to enable security reviews and analysis.

Incident Management

Refer.com maintains security incident management policies and procedures. Refer.com promptly notifies impacted customers of any actual or reasonably-suspected unauthorized disclosure of their respective Customer Data by Refer.com or its agents of which Refer.com becomes aware to the extent permitted by law.

User Authentication

Access to the Refer.com Services, directly or via the Refer.com API, requires a valid user ID and password
combination, or an API key/secret, both of which are encrypted via TLS while in transmission. Following a successful authentication, a random session ID is generated and stored in the user’s browser to preserve and track session state.

Physical Security

Production data centers used to provide the Refer.com Services have systems that control physical access to the data center. These systems permit only authorized personnel to access secure areas. The facilities are designed to withstand any adverse weather and other reasonably predictable natural conditions, are secured by around-the-clock guards, physical access screening and escort-controlled access, and are also supported by on-site back-up generators in the event of a power failure.

Reliability and Backup

All networking components, load balancers, web servers and application servers are configured in a redundant
configuration. All Customer Data submitted to the Refer.com Services is stored on a primary database server that is clustered with a backup database server for redundancy. All Customer Data submitted to the Refer.com Services is backed up daily.

Viruses

The Refer.com Services do not scan for viruses that could be included in attachments or other data uploaded into the Refer.com Services by customers.

Data Encryption

The Refer.com Services use industry-accepted encryption products to protect Customer Data and communications during transmissions between a customer’s network and the Refer.com Services, including 256-bit TLS Certificates and 256-bit AES encryption at a minimum.

Return of Customer Data

Within 30 days post contract termination, customers may request return of their respective Customer Data, to the extent such Customer Data can be copied and exported from the Refer.com Services and the ability to export such data is generally made available to customers, by contacting support@refer.com.

Deletion of Customer Data

After contract termination, to request deletion of Customer Data submitted to the Refer.com Services, contact us at support @refer.com. After such deletion is initiated by Refer.com, Customer Data will remain in inactive status on back-up media for 90 days, after which it will be overwritten or deleted. This process is subject to applicable legal requirements. Without limiting the ability for customers to request return of their Customer Data submitted to the Refer.com Services, Refer.com reserves the right to reduce the number of days it retains such data after contract termination. Refer.com will update this Refer.com Security, Privacy, and Architecture Documentation in the event of such a change.

Sensitive Personal Data

Important: The following types of sensitive personal data may not be submitted to the Refer.com Services: government issued identification numbers; financial information (such as credit or debit card numbers, any related security codes or passwords, and bank account numbers); personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership, and the processing of data concerning health or sex life; information related to an individual’s physical or mental health; and information related to the provision or payment of health care. For clarity, the foregoing restrictions do not apply to financial information provided to Refer.com for the purposes of checking the financial qualifications of, and collecting payments from, its customers, the processing of which is governed by the Web Site Privacy Statement for the Refer.com Services.

Tracking and Analytics

Refer.com may track and analyze use of the Refer.com Services for the purposes of security and helping Refer.com improve both the Refer.com Services and the user experience in using the Refer.com Services. Refer.com may also use this information and users’ e-mail addresses to contact customers or their users to provide information about the Refer.com Services. Without limiting the foregoing, Refer.com may share data about Refer.com customers’ or their users’ use of the Refer.com Services (“Usage Statistics”) to Refer.com’s service providers for the purpose of helping Refer.com in such tracking or analysis, including improving its users’ experience with the Refer.com Services, or as required by law.

Interoperation with Other Refer.com Services

The Refer.com Services may interoperate with other services provided by Refer.com which are subject to these same Refer.com Security, Privacy and Architecture policies.

Download a .pdf version of our security, privacy and architecture documentation here.